Stevenage Gardens and Allotments Association (hereinafter referred to as SGAA)
Allotment holder and Association Member (hereinafter referred to as Customer)


PRIVACY STATEMENT


SGAA recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners. As a voluntary organization we strive to provide protections across our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures.


This Privacy Statement informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data we collect.


We collect and use personal data to manage your relationship with SGAA and better serve you when you are using SGAA by personalizing and improving your experience. Examples of how we use data include:


CUSTOMER EXPERIENCE


Providing you with a seamless customer experience by maintaining, wherever possible, accurate contact and registration data, to deliver a tailored experience, personalize the SGAA communications you receive.


ADMINISTRATIVE COMMUNICATIONS


Communicating with you about SGAA operations and offers. We may need to contact you with regard to problems on allotment sites, general information, etc.


SECURITY


Maintaining the integrity and security of our website, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity.


COMPLIANCE WITH LAW


Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.


INFORMATION YOU PROVIDE DIRECTLY


Contact Data – We may collect personal and/or business contact information including your first name, last name, mailing address, telephone numbers, email address and other similar data.


HOW WE KEEP YOUR DATA SECURE


To prevent loss, unauthorized access, use or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. SGAA retains data as required or permitted by law and while the data continues to have a legitimate business purpose.


HOW WE SHARE DATA


We will only share your personal data as follows and, when applicable, only with the appropriate contractual obligations in place with Stevenage Borough Council


COMPLIANCE WITH LAW


We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities.


CHOOSING YOUR PRIVACY PREFERENCES


You may opt out of receiving general communications by using one of the following methods:
Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email subscription communication.


To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”


Whatever you choose, you'll still receive important administration communications that relates to the self management and services.


EXERCISING YOUR RIGHTS AND CONTACTING US


You have the right to ask us for a copy of any personal data that you have provided to us or that we maintain about you and to request an explanation about the processing. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data; and to obtain the personal data you provide with your consent or in connection with a contract in a structured, machine readable format and to ask us to transfer this data to another data controller.


In certain cases, these rights may be limited, for example if fulfilling your request would reveal personal data about another person or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests to keep.


CHANGES TO OUR PRIVACY STATEMENT


Any changes in privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.